Frequently Asked Questions

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
What are the shipping options available?

We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
What is your return policy?

We accept returns within 14 days of purchase. Items must be unused and in their original packaging. Please contact our customer service for assistance.
How do I care for my candles and wax melts?

To ensure the longevity of your candles and wax melts, keep them away from drafts, trim the wick to 1/4 inch before each use, and allow the wax to melt to the edges of the container during each burn.
Do you offer gift cards?

Yes, we offer e-gift cards in various amounts ranging from £25 to £200. Once purchased, the gift card will be emailed to you within 24 hours.