Frequently Asked Questions

What are the shipping options available?

We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
What is your return policy?

We accept returns within 14 days of purchase. Items must be unused and in their original packaging. Please contact our customer service for assistance.
How do I care for my candles and wax melts?

To ensure the longevity of your candles and wax melts, keep them away from drafts, trim the wick to 1/4 inch before each use, and allow the wax to melt to the edges of the container during each burn.
Do you offer gift cards?

Yes, we offer e-gift cards in various amounts ranging from £25 to £200. Once purchased, the gift card will be emailed to you within 24 hours.